Codara Cloud terms of service

These Terms form an agreement between Codara Solutions SL (“Codara”, “we”) and the person or organization accepting them (“Customer”, “you”). Codara Cloud is available to individual consumers, independent developers, companies, and other organizations. You must be at least 18 and legally able to enter this agreement.

If you accept for an organization, you confirm that you can bind it. An order form, enterprise agreement, or signed statement of work overrides these Terms only where it says so expressly.

If you are acting mainly outside your trade, business, craft, or profession, you are a consumer. Nothing in these Terms limits mandatory rights you have under Spanish or European Union consumer law.

• Each human must use an individual account. Shared human accounts are not permitted.
• You must keep recovery methods current, protect provider credentials, and promptly remove people who no longer need access.
• Owners and administrators must use the multi-factor authentication controls Codara requires.
• You are responsible for actions by your members, API tokens, connected repositories, and workloads, except to the extent caused by Codara’s breach of these Terms.

Your plan controls members, workspaces, projects, environments, storage, capacity, and placement. Current self-service limits and fixed recurring prices appear on the pricing page and at checkout. Enterprise capacity, support, and any service level are defined in the applicable order form.

Eligible new customers receive one ordinary free trial of seven days on Starter. The ordinary trial is for your first Codara Cloud organization: it is available only if your account and verified email have not had a Codara Cloud trial before and you do not already own an organization; while access is by invitation, you also need an approved invitation. Standard, Pro and Scale start as paid subscriptions unless a valid promotion expressly includes a trial. A trial requires a payment method. Unless you cancel before it ends, it converts automatically into a paid subscription at the price and on the date shown at checkout. Free days included in a promotion replace the ordinary trial rather than adding to it. An ordinary trial covers the plan it started on: moving to a higher plan ends the trial, requires the payment shown in the change preview and does not start a new trial; changing only from monthly to annual billing keeps the trial, and the first payment is then at the annual price. Free days from a promotion continue only on the plans the promotion covers; other plans can be chosen once those free days end. Upgrades apply immediately, with the prorated charge shown before you confirm. Downgrades and changes from annual to monthly billing are not self-service: they take effect at renewal and are arranged through support. Starter, Standard, Pro and Scale have no automated usage or storage overages: capacity beyond the plan limit is blocked unless you change plans or explicitly purchase an available capacity add-on. Prices are shown before applicable tax; checkout displays the final tax and total before you commit. The current self-serve catalogue includes one Starter member, up to 25 Standard members, up to 50 Pro members and up to 100 Scale members, including the owner, with no additional member fees. Legacy contracts retain the member terms recorded on their order.

Before you place an order, signup and checkout show the plan, billing interval, any trial or discount and how long it lasts, the date and amount of the first payment, the renewal price, relevant limits, and how to cancel. Subscriptions renew for the selected interval until canceled. The checkout button and Stripe confirmation make clear when the order creates an obligation to pay, including after a free trial.

Some promotion codes include a free period and/or a discount on the first base-plan payment or the first months. The exact conditions, including eligibility, the plans and billing intervals covered, and expiry, are shown before you pay; verify them in the order summary. A promotion applies only when you enter or follow its code, except for the beta Discord offer below, which checkout applies for you when its conditions are met. No promotion can be applied retrospectively to a subscription that has already started. Later renewals use the normal price. Storage add-ons are not discounted or trialed, and an add-on payment does not consume a promised first discounted base-plan payment.

All promotion and invitation codes, including private codes, apply only as shown in the order summary before you pay: the discount, the plan and billing interval it covers, how long it lasts and the normal price that applies afterwards. When the discounted period ends, the subscription continues automatically at that normal price unless you cancel before then; for example, a code for 100% off Pro for 12 months is followed by the normal Pro price, currently €50 a month plus applicable tax. Codes are personal, limited to one per customer unless stated otherwise, and cannot be transferred or exchanged for cash. A checkout takes one discount only. A discount does not change the plan’s limits.

Beta Discord offer: while Codara offers it, a beta invitation gives the first 3 months free instead of the first month if, when you check out: (a) you use your beta invitation code for a new subscription billed monthly; (b) you have connected your Discord account in the console (Connect Discord) and it is a member of the Codara Community Discord server; and (c) that Discord account has not unlocked this offer before. Checkout then applies the 3-month discount automatically, in place of the invitation’s own discount, and the order summary shows it before you pay. On Starter, the 3 free months start after the 7-day trial. They cover the plan you started with; you can change plan or billing interval once they end. After them, the subscription continues at the normal monthly price plus applicable tax until you cancel. Leaving the Discord server or disconnecting Discord later does not remove a discount already applied. One Discord account unlocks the offer once, for one organization, and each Codara account can connect one Discord account. The offer cannot be added to a subscription that has already started and has no cash value. Connecting Discord is optional and requires a Discord account, which Discord’s own terms govern; without it, your invitation gives you the first month free. Codara may end the offer for new checkouts at any time; subscriptions that already have it keep it. The Privacy Policy explains what data the Discord connection uses.

You can correct your plan, interval and billing details before submitting the final checkout. Keep your order confirmation and invoice; contact us for a copy of the applicable terms. These Terms govern operation of the Cloud service. Where checkout says “Sold through Link”, Stripe’s Managed Payments merchant-of-record terms govern the sale and payment transaction, including applicable taxes, receipts, disputes and payment support. Codara remains responsible for the Cloud product and product support. Older direct subscriptions retain the seller and tax treatment recorded on their invoice.

Existing subscribers keep their contracted catalogue; a migration requires an explicit preview and acceptance. No catalogue change silently shrinks disks or deletes stored data. An add-on can be bought only while the service offers it.

Extra storage is the only capacity add-on. It costs €0.12 per GiB per month plus applicable tax, for 10 to 1,000 GiB, and can be added to any current self-service plan (catalogue version 5 or later), including Scale, in your organization’s Billing & usage → Extra capacity. It adds persistent storage only, not CPU, memory or backups, and is never trialed or discounted. Fixed disk packs and protected storage packs are no longer offered. If your remaining storage allowance is too small, new storage growth is blocked while existing data is preserved.

Extra storage is its own monthly subscription, even if the base plan is annual. Each purchase is charged for a full month. The price, tax, charge and renewal date are shown before you accept and, if your plan will end sooner, so is the number of days you can use it. It counts toward your plan’s storage only while your base plan is active. Use Stop renewal under Your extra capacity to stop future renewals; paid storage stays usable until the end of its paid month. If your base plan is scheduled to end, extra storage stops renewing straight away, so its last paid month may end before your plan does; if you keep your plan before it ends, renewal resumes unless you stopped it yourself. When your base plan ends, extra storage stops counting and the rest of its paid month is not refunded or prorated. Statutory withdrawal and conformity rights are unaffected. Billing never deletes stored data or shrinks a disk.

Outgoing transfer is included in every plan with no fixed monthly allowance and no overage charge, subject to fair use. Fair use means normal application traffic: the pages, API responses, streams and downloads your apps serve to their users. For fair-use review, transfer counts public app-origin delivery once, in decimal GB/TB; incoming data, private same-region hops, platform management/backups and data served entirely from CDN cache are excluded. Codara does not sell traffic packs.

As a guide, Codara reviews an organization whose public transfer exceeds about 1 TB in 30 days; reaching that level does not by itself limit or charge you. If an organization’s transfer is far beyond normal application use, for example bulk file distribution, large-scale video streaming or proxy and VPN services, Codara will first email the account owner, explain what it observed and propose options, such as optimizing delivery, using a CDN or agreeing a suitable arrangement. Codara may limit that organization’s public transfer only (a) if the matter is not resolved within 14 days after that notice, or (b) without waiting where the use breaches the Acceptable Use Policy or threatens the platform or other customers, as described in Section 6. Any limit applies only to public transfer, is proportionate to the excess, is confirmed in writing with its level, and is lifted once the matter is resolved. Sign-in, payment recovery, backups and data recovery remain available and stored data is preserved. Transfer never creates an automatic charge. If a limit prevents normal use of your apps, you may cancel and receive a refund of the unused part of any prepaid period. Transfer runs over shared network capacity, so no particular connection speed is guaranteed.

Los contratos actuales se conservan y una migración requiere aceptación. Un extra solo puede comprarse mientras el servicio lo ofrezca. La transferencia saliente está incluida en todos los planes, sin límite mensual fijo ni cargos por exceso, sujeta a un uso razonable: el tráfico normal que tus aplicaciones sirven a sus usuarios, como páginas, respuestas de API, streams y descargas. Para revisar el uso razonable se cuenta una sola vez la entrega pública desde el origen de la aplicación, en GB/TB decimales; se excluyen los datos entrantes, el tráfico privado dentro de la misma región, la gestión y las copias de la plataforma y lo servido íntegramente desde la caché de la CDN. Codara no vende packs de tráfico. Como referencia, Codara revisa las organizaciones cuya transferencia pública supera aproximadamente 1 TB en 30 días; alcanzar ese nivel no supone por sí solo ningún límite ni cargo. Si el tráfico de una organización supera con creces el uso normal de una aplicación (por ejemplo, distribución masiva de archivos, streaming de vídeo a gran escala o servicios de proxy o VPN), Codara escribirá primero a la persona titular, le explicará lo observado y le propondrá opciones, como optimizar la entrega, usar una CDN o acordar una solución adecuada. Codara solo podrá limitar la transferencia pública de esa organización (a) si el asunto no se resuelve en 14 días desde ese aviso, o (b) sin esperar, si el uso infringe la Política de uso aceptable o pone en riesgo la plataforma u otros clientes, según la sección 6. Cualquier límite afecta solo a la transferencia pública, es proporcionado al exceso, se confirma por escrito con su nivel y se retira al resolverse el asunto. Se mantienen el acceso a la consola, la recuperación de pagos, las copias, la recuperación de datos y los datos almacenados. La transferencia nunca genera un cargo automático. Si un límite impide el uso normal de tus aplicaciones, puedes cancelar y recibir el reembolso de la parte no disfrutada del periodo pagado. La transferencia usa capacidad de red compartida, por lo que no se garantiza una velocidad de conexión concreta. No se borran datos ni se reduce un disco silenciosamente al bajar un límite. Los derechos legales de desistimiento y reembolso siguen vigentes.

El almacenamiento adicional es el único extra de capacidad. Cuesta 0,12 € por GiB al mes más los impuestos aplicables, de 10 a 1.000 GiB, y puede añadirse a cualquier plan de autoservicio actual (catálogo versión 5 o posterior), incluido Scale, en Billing & usage → Extra capacity de tu organización. Solo añade almacenamiento persistente, no CPU, memoria ni copias, y nunca tiene prueba ni descuento. Ya no se ofrecen packs de disco fijos ni packs de almacenamiento protegido. Si el límite de almacenamiento restante es insuficiente, se bloquea el crecimiento del almacenamiento y se conservan los datos existentes.

El almacenamiento adicional es una suscripción mensual propia, aunque el plan base sea anual. Cada compra se cobra por un mes completo. Antes de aceptar se muestran el precio, los impuestos, el cargo y la fecha de renovación y, si tu plan termina antes, los días en que podrás usarlo. Solo cuenta en el almacenamiento de tu plan mientras el plan base esté activo. Usa Stop renewal en Your extra capacity para detener futuras renovaciones; el almacenamiento pagado sigue disponible hasta el final de su mes pagado. Si programas el fin de tu plan base, el almacenamiento adicional deja de renovarse de inmediato, por lo que su último mes pagado puede terminar antes que el plan; si conservas el plan antes de que termine, la renovación se reanuda salvo que la hubieras detenido tú. Cuando termina el plan base, el almacenamiento adicional deja de contar y no se reembolsa ni se prorratea el resto de su mes pagado. Se mantienen los derechos legales de desistimiento y conformidad. La facturación nunca borra datos almacenados ni reduce un disco.

Customer workloads run only in the hosting locations shown as available when you create a resource. Today every available location is in the European Union (currently Helsinki, Finland).

The console, the CLI and the Codara MCP server also list some locations that are not available but can be requested. Requesting a location is free. It records a non-binding expression of interest from your organization so that Codara can measure demand. It is not an order, pre-order, reservation or offer. It does not change your plan, price, allowances or where your data is stored, and it creates no obligation for you or for Codara. Codara decides whether, when and on what conditions to open a location, and does not promise to open any requested location, by any date, at any price or with any feature. The optional “Other city” field is only a suggestion.

Information shown next to a requestable location, such as the provider Codara expects to use or that resources there would count twice toward your plan’s allowances, describes Codara’s current plans and may change. If a location opens, its conditions, including any location weight, the infrastructure provider, the applicable jurisdiction and any change to the Data Processing Addendum or the subprocessors, are published and shown to you before you first place a resource there. Nothing is placed in a new location unless you, a member of your organization or a tool acting with their credentials chooses it.

A request made through the console, CLI, API or MCP server with the credentials of a member of your organization counts as a request from that organization, including when an AI agent acting with those credentials makes it. Codara counts requests per organization and may take the organization’s plan into account when setting priorities; neither the count nor your plan gives you a right to a location. You can withdraw a request at any time in the console, with the CLI, the API or the MCP server, or by writing to cloud@codaracloud.com. Codara may contact the members who requested a location, or your organization’s billing contact if that member’s account has been deleted, about that request, for example to ask about requirements or to say that it has opened. Do not put secrets or other people’s personal data in the city or note fields. The Privacy Policy explains how request data is used.

Las cargas de trabajo solo se ejecutan en las ubicaciones que figuran como disponibles al crear un recurso; hoy todas están en la Unión Europea (actualmente Helsinki, Finlandia). La consola, la CLI y el servidor MCP de Codara también muestran algunas ubicaciones que no están disponibles pero que puedes solicitar. Solicitar una ubicación es gratuito y solo registra un interés no vinculante de tu organización para que Codara mida la demanda: no es un pedido, una preventa, una reserva ni una oferta; no cambia tu plan, tu precio, tus límites ni dónde se guardan tus datos, y no crea obligaciones para ti ni para Codara. Codara decide si abre una ubicación, cuándo y en qué condiciones, y no promete abrir ninguna ubicación solicitada, en ninguna fecha, a ningún precio ni con ninguna función. El campo opcional «Otra ciudad» es solo una sugerencia. La información que acompaña a una ubicación solicitable, como el proveedor previsto o que sus recursos contarían el doble en los límites de tu plan, describe los planes actuales de Codara y puede cambiar. Si una ubicación abre, sus condiciones (entre ellas el peso de la ubicación, el proveedor, la jurisdicción y cualquier cambio en el DPA o en los subencargados) se publican y se te muestran antes de que coloques allí tu primer recurso, y nada se coloca en una ubicación nueva sin que lo elijas tú, un miembro de tu organización o una herramienta que actúe con sus credenciales. Una solicitud hecha desde la consola, la CLI, la API o el servidor MCP con las credenciales de un miembro cuenta como solicitud de su organización, también cuando la hace un agente de IA con esas credenciales. Codara cuenta las solicitudes por organización y puede tener en cuenta el plan para fijar prioridades; ni el recuento ni el plan dan derecho a una ubicación. Puedes retirar una solicitud en cualquier momento desde la consola, la CLI, la API o el servidor MCP, o escribiendo a cloud@codaracloud.com. Codara puede escribir sobre esa solicitud a quienes solicitaron una ubicación, o al contacto de facturación de tu organización si se ha eliminado la cuenta de ese miembro, por ejemplo para preguntar requisitos o avisar de que ha abierto. No incluyas secretos ni datos personales de terceros en los campos de ciudad o nota. La Política de privacidad explica cómo se usan los datos de las solicitudes.

You retain ownership of repositories, application data, domains, and other content you provide. You grant Codara the limited right to host, copy, transmit, back up, and process that content only to provide, secure, and support the contracted service on your instructions or comply with law. It does not permit using identifiable workload content for unrelated product research or model training.

You are responsible for having a lawful basis to process personal data and for configuring retention, access, and environments appropriately. The Data Processing Addendum applies when Codara processes personal data on your behalf.

Codara may collect and use account, commercial, service, usage, support, and technical information for the purposes described in the Privacy and Data Use Policy. Customer workload content remains subject to Section 4 and the DPA; accepting these Terms does not transfer its ownership to Codara.

Codara may use or disclose information for analytics, research, benchmarking, reliability, capacity planning and product development only where it has been made anonymous so that people are no longer identifiable using means reasonably likely to be used. Pseudonymized records remain personal data and stay subject to the Privacy Policy and, for workload data, the DPA. Creating anonymous information must itself have a lawful basis and respect customer instructions.

If you voluntarily provide suggestions, evaluations, or other feedback, you grant Codara a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use, modify, commercialize, and incorporate that feedback without restriction or payment. Codara may identify you as a customer or use your name or logo publicly only with separate permission or where an order form expressly allows it.

You must follow the Acceptable Use Policy. Codara may rate-limit, isolate, suspend, or remove a workload where reasonably necessary to stop an attack, unlawful use, material harm to others, or a threat to the platform. Where lawful and practicable, we will notify you and explain the reason.

Self-service plans do not include a guaranteed service level. Codara operates monitoring, backups, and recovery controls, but no online system is uninterrupted. Scheduled maintenance and emergency security work may affect availability. We may change the service for security, legal compliance, interoperability, technical improvements or necessary provider changes. Changes beyond those needed to maintain conformity must have a valid reason, be clear, and carry no additional charge during the paid period. For consumers, a change that negatively affects access or use beyond a minor extent is notified in advance on a durable medium. You may terminate without charge within 30 days after that notice or the change, whichever is later, unless you can keep the unchanged conforming service at no extra cost. Required refunds and conformity remedies remain available. No plan promises a particular recovery time unless an order expressly specifies one.

Fees are charged in the currency and interval shown at checkout. Failed payment, material breach, excessive risk, or unlawful use may lead to suspension after reasonable notice unless immediate action is necessary. You may cancel through the billing portal; cancellation normally takes effect at the end of the paid period. Closing an organization is different: it cancels the subscription at once. The unused part of the period you have already paid is not refunded or credited; if you want to keep using the service until the end of that period, cancel renewal in Billing instead of closing. Closing also pauses the organization’s workloads and, unless an owner cancels the closure within 7 calendar days, permanently deletes its data as described in the Privacy Policy. Statutory withdrawal and conformity rights are unaffected. Statutory invoice and accounting records are retained as required by Spanish law.

Canceling renewal normally preserves access until the end of the paid period and does not produce a discretionary refund for unused time. This does not restrict statutory withdrawal, remedies for a faulty or non-conforming service, or any refund rights under the merchant-of-record terms. For purchases sold through Link, you can also manage your subscription and request payment assistance through Link support; Stripe may issue refunds under those terms.

Consumers can withdraw within 14 calendar days after concluding the service contract, without giving a reason, by sending an unequivocal statement to cloud@codaracloud.com or our postal address above. Sending it before the deadline is enough. Use our online withdrawal form, your own words or the optional model below. Starting to use the service or accepting these Terms does not by itself waive that right. If the subscription starts with a free trial or a free promotional period, the 14 days run from your order, that is, from the start of that free period, and do not restart when payments begin; you can still cancel the trial at no cost at any time before it ends. Where we have not collected a separate express request for paid performance during that period, we do not deduct a usage charge from a statutory withdrawal refund.

A valid withdrawal ends the affected service contract; export what you need and tell us if you need retrieval assistance. We arrange any reimbursement due without undue delay and within 14 days after being informed, using the original payment method unless you expressly agree otherwise, with no refund fee. Canceling a trial before it ends prevents its first plan charge. Renewal cancellation and statutory withdrawal are separate rights.

You may request export and switching assistance as described in the Data Portability and Switching Policy. Codara does not charge a switching fee. After contract termination, Codara provides the applicable retrieval period, then deletes or irreversibly anonymizes customer content subject to legal holds, backups, and applicable law. If an owner closes the organization instead, its data is deleted once the 7-day closure period ends, so export what you need before closing. Closing does not start the switching retrieval period. If you are a consumer ending the contract because the service is faulty or because of a change we made, you do not need to close the organization: tell us and we will make your content available to you.

Each party will protect the other’s non-public business, technical, and security information using reasonable care and use it only for the agreement. This does not cover information already lawfully known, public without breach, independently developed, or lawfully received from another source.

Each party warrants it has authority to enter the agreement. For business customers only, and to the extent permitted by law, neither party is liable for indirect or consequential loss and Codara’s aggregate liability for ordinary claims is limited to fees paid or payable for the affected service during the twelve months before the event. These limits do not apply to fraud, wilful misconduct, liability for death or personal injury, or any liability that cannot lawfully be limited. These business limitations do not apply to consumers.

For consumers, statutory conformity, repair, replacement, price reduction, termination, refund, and digital-service guarantee rights apply where required by law. Any limitation in this section applies only to the extent it is valid for the affected consumer and claim.

Spanish law governs these Terms. Courts of Madrid, Spain have exclusive jurisdiction only where legally permitted. Consumers may bring a claim in any court or forum available under mandatory consumer law and retain mandatory protections of their country of residence. You may contact us to try to resolve an issue, but doing so is not a condition of exercising a statutory right, bringing a claim or obtaining urgent relief.

We may update these Terms prospectively. Material changes will be announced through the service or account email with reasonable notice. Changes do not retrospectively alter accrued rights. We obtain fresh agreement where required; continued use alone does not waive mandatory consumer rights. Questions may be sent to cloud@codaracloud.com; formal complaints may be sent to cloud@codaracloud.com.

Version note: this version of the Terms applies (1) to every signup, trial, order and add-on purchase made on or after 27 September 2026; (2) to existing subscriptions from 27 October 2026, which stay on the version that applied to them until then; and (3) to each use of a new optional feature (closing an organization, deleting an account, extra storage, location requests, support tickets or connecting Discord), which is governed by this version when used. If you have an existing subscription and do not agree, you may cancel it before 27 October 2026 without charge, and we refund any prepaid unused period pro rata.

Codara may assign the agreement as part of a reorganization or sale only without reducing your contractual or statutory safeguards. Business customers may assign it to a successor assuming the obligations; other transfers require reasonable prior agreement.